Find answers to frequently asked questions

or contact us for more information.

Will I receive the exact tank container shown on the website?

Yes, we offer the exact tank container type that you see shown on our website. The pictures displayed on the website are taken after the tank containers have been completed following repairs.

Are the tank containers clean at pick-up time?

Yes, all our tank containers are 100% clean and delivered with an EFTCO Cleaning Certificate.
If needed, we can clean tank containers again after use and deliver them with a new EFTCO Cleaning Certificate, including a vacuum check and documentation if desired.

Should I return lease tanks with a new EFTCO Cleaning Certificate?

Yes, lease tank containers should be returned to us with a new EFTCO Cleaning Certificate, no older than one week. Our depot where you will return the tank container also offers EFTCO Cleaning facilities, so you can have your tank cleaned upon drop-off as well.

How do I return a tank container?

Before trucking the tank, please email us with a return request at

[email protected]. We will send you an off-hire reference that includes detailed information about the return location, including address, opening hours, etc.

Where can I find my documents?

The documents you need will be sent to you the same day you contact us. But we’re always available by email if you need us. A customer portal will soon be added to our website as well, where all documents will be available to you, along with your order history.

Does the tank container need to be returned to the pick-up location?

When scheduling a tank container return, we'll provide information about the return location. In most cases, this will be the same as the pick-up location, or in the same region.

What if I have problems with the tank container? Who do I contact?

If our tank container is damaged, please do let us know. As long as the damage is minor, it can be repaired at any tank container repair depot, provided the repairs meet ITCO standards without our approval. In the event of larger repairs, especially tank shell repairs, please let us know so we can discuss where the repair will be carried out and how

Where do I get the tank container serviced and how?

Please get in touch with us. We’ll direct you to the right depot or, if preferred, perform the necessary repairs and inspections ourselves.

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